Terms and Conditions

TARIFFS

All prices shown online are per person per night (unless otherwise stated). Until you receive a confirmed booking, prices are subject to change without notice. Prices do not include any incidental charges and such charges are payable by you on your departure. In the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorise us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall. The prices shown online are not valid in conjunction with any other offer.

ON ISLAND TRANSFERS

The hotel provides a complimentary luggage transfer service between the harbour and the  hotel. Guests wishing to use this service should ensure that luggage is clearly identified with the hotels name as well as the guests.

AVAILABILITY

The availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

CHILDREN

A child in a cot can stay for £10 per night when sharing a suitable room with adults. Children from the ages of 3 to 14 are charged £20 per child per night for bed and breakfast, when sharing with adults. Availability of suitable rooms is limited to the number of family rooms which have two bunk beds and/or the use of portable beds. The hotel reserves the right to determine whether a room is suitable for the purpose of this offer. Children's menus are available and charges are made accordingly.
PETSWe regret that pets are not permitted in the hotel or its grounds.

THE RED ROOM

Complimentary use of our private snooker and pool room is available to our hotel guests. Please check the availability with reception should you wish to use this facility. Standard terms and conditions apply.

ARRIVAL AND DEPARTURE

Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 10 am on the day of departure, unless otherwise agreed with the hotel manager.

DEPOSITS AND ADVANCE PAYMENTS

Reservations are confirmed on receipt of a deposit. Deposits can be paid by debit or credit card, cash or cheque drawn on a UK bank. Euros are accepted.

BALANCE OF MONIES DUE

On arrival you will be asked to produce a valid debit or credit card for the hotel to take authorisation. We accept all major credit cards, including MasterCard, Visa and American Express. Credit or debit card authorisation will be held until the account is settled in full.

Payment can be made by cheque drawn on a UK bank and supported by a current cheque guarantee card. Payments may also be made in cash in Sterling or Euros.

CANCELLATIONS AND CHANGES

Deposits are strictly non refundable in the event of cancellation. A deposit can be transferred to another booking if a cancellation is made with more than 72 hours notice.

The hotel cannot be held responsible for any delay or cancellation due to weather conditions, therefore all guests are advised to obtain appropriate travel insurance.If after your confirmation has been issued you wish to change your arrangements in any way we will do our utmost to make the changes, but unfortunately, this may not always be possible. You will be advised of any changes in cost as soon as possible. Every effort will be made to accommodate any specific requests which you may have during your stay with us, but we are unable guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:accept the amended arrangements as specified, or make alternative arrangements with us, or cancel your reservation and receive a full refund of any monies that have paid to us in respect of your reservation (please note that we shall not be liable for any monies  which you have paid to any other persons in connection with your reservation).For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS, COMMENTS AND SUGGESTIONS

We appreciate that even with our best efforts, on occasions problems may occur. If you experience a problem with any aspect of your stay please inform the hotel manager as soon as possible. We will do our very best to resolve issues quickly. Feedback of any kind is helpful to us and we encourage you to complete our guest questionnaire. Any problems which cannot be resolved promptly, should be notified in writing to The Group Hotel Manager, Sark Estate Management, La Petite Heche, Sark, GY9 OSB. We will aim to respond within 28 days of receipt.

GENERAL INFORMATION

Whilst every effort has been made to ensure the accuracy of the information contained herein we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:

• there is no breach of a legal duty owed to you by us or by our employees or agents;

• such loss or damage is not a reasonably foreseeable result of any such breach;

• any increase in loss or damage resulting from breach by you of any term of our contract;

• any loss is in excess of the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions shall be governed by Guernsey law and the Guernsey courts shall have jurisdiction over any matter arising out of or in connection with them.